Question 1

What does my service include?

Accepted Answer

All plans include Voicemail, Caller ID, Call Waiting, and Three-Way Calling. When using the three-way calling feature, charges for both numbers dialed will apply. All domestic long distance charges are included as well.

Question 2

Is there a credit check?

Accepted Answer

No Credit Checks are necessary with Yodole Mobile service.

Question 3

Can I change my line’s area code?

Accepted Answer

If you move, you can change your phone number to a different area code.

Question 4

How do I activate my Yodole Mobile service?

Accepted Answer

Place your order, and we'll create your account and send you a SIM card. Follow the instructions to log in and activate your service. It's that simple!

Question 5

Will I need to buy airtime if I am reactivating my Yodole Mobile service?

Accepted Answer

No, it is unlimited, but there is a monthly charge.

Question 6

Can I change my Yodole Mobile service phone number?

Accepted Answer

Yes

Question 7

Will I ever be charged for overages?

Accepted Answer

The only time you may have an overage charge or a negative balance is if you are using features not included in your plan, like 411directory assistance or International Long Distance calling and texting.

Question 8

Does Yodole Mobile have an excessive usage policy?

Accepted Answer

We value the quality of service for all of our customers and observe fair usage policy to ensure a unique experience connecting you to your family, friends, peers, and loved-ones.

Question 9

What is considered an excessive user?

Accepted Answer

An excessive user is considered to be someone who uses more data than the average user... a lot more. As stated in our Terms & Conditions: "Unlimited: We reserve the right to limit, suspend or terminate voice, text, or data services for abnormally high usage or cancel any other Yodole Mobile service without notice for any reason at any time at Yodole Mobile's sole discretion."

Question 10

Do you throttle your data speeds?

Accepted Answer

This is depending on the Carrier of choice and the Plan you choose. There are no hidden limitations on data. Our primary focus is to educate you on how to manage your cellular assets in a way that will save you the most money. For example, did you know that there are millions of free WiFi hotspots across the US? Making use of these WiFi hotspots can cut your data usage in half, and with our great variety of plan choices, you may be able to spend even less on a monthly plan.

Question 11

How do I know if my Yodole Mobile service is active and ready to use?

Accepted Answer

You will need to activate your service in the U.S. or Puerto Rico and make a phone call to finalize the activation and ensure that you are able to make/receive calls.

Question 12

Can I reactivate my Line in a different zip code?

Accepted Answer

Yes. Our Yodole Mobile service has nationwide coverage. The new zip code must be in an area within your carrier of choice and their coverage area.

Question 13

Can I Activate my Yodole Mobile service with a telephone number issued by another company?

Accepted Answer

Yes, you can transfer your existing phone number to a us for free.

Question 14

How long does it take to get my Yodole Mobile service active?

Accepted Answer

Upon initiating the activation process, your Yodole Mobile service should be active within minutes; however, the activation process may take up to two hours.  A transfer of a phone number from your current provider to a new pre-paid cellular service may take up to 2 business days, and sometimes longer in the case of landline numbers.

Question 15

How long does it take to get my service active?

Accepted Answer

In most areas, your service will be active within hours. In some areas, it may take 24–48 hours

Question 16

Do I need to pay a deposit with Yodole Mobile?

Accepted Answer

No deposit needed with Yodole Mobile.

Question 17

Can I keep my telephone number / line from another company?

Accepted Answer

Yes you can. You may transfer your telephone number from another company to our service for free. To port in your existing telephone number to your new line of service, the number you are porting must be active with your current service provider.

You need to submit a request to us to port in your number, and we will process your request on your behalf. In order to request the transfer and initiate the activation process. Before initiating that process, you must contact your old service provider to get the Account number and PIN number you were assigned from the old carrier.

Question 18

Can I port my Canadian phone number to your Yodole Mobile service?

Accepted Answer

We do not port Canadian phone numbers at this time.

Question 19

Is a contract required with Yodole Mobile?

Accepted Answer

No contract needed with Yodole Mobile. Enjoy the freedom!

Question 20

Is Yodole Mobile service right for a small business?

Accepted Answer

Our services are for personal use only.

Question 21

Why do I need a SIM card?

Accepted Answer

A SIM card allows a device to connect and communicate with the network. Owner-provided devices need a SIM card from Yodole Mobile to work.

Question 22

What wireless networks does Yodole mobile use?

Accepted Answer

We have partnered with the both Verizon and T-mobile to bring you the 4GLTE/5G network coverage at the quality you want. The only difference is lower costs since we don't have to pay to build or maintain a nationwide cellular network of towers. This means you get the same dependable coverage at a lower cost. Refer to detailed coverage maps for more details.

FAQs